Job Title:

Reference Services Desk Assistant

Salary:

$7.75 per hour

Supervisor:

Gretchen E. Pearson, Public Services Librarian

Hours per week:

Monday - Thursday: 1PM - 12 midnight

Friday: 1 PM - 8 PM

Saturday: 1 PM - 8 PM

Sunday: 12 noon - 12 midnight

Additional hours for instruction, and two weeks before end of semester. Average number of hours worked per week will vary, but in general 8 to 10.

Job description:

Assist patrons in basic research, answering simple reference and directional questions, both in person and by phone.

Assist patrons in finding and using reference materials, including paper and electronic resources.

Supervise the Library in the absence of the librarian at low-use times (late night and Saturday).

Assist librarians in teaching research classes (may involve attending class, photocopying, and other duties as needed).

Substitute at the Circulation and Media Services Desk if necessary.

Assist Exit Control and Circulation Services assistants with exit control incidents.

Qualifications:

At least one semester of experience in another department of the Library, preferably in Public Services, or similar experiences in another library. Must be: reliable, responsible, conscientious, and service- and detail-oriented; able to learn the public services operations; able to work with people and willing to help; able to work some holidays and breaks; able to work independently.