Telephone Trouble and Repair
Employees of Le Moyne College should report any trouble or problems
they may be experiencing with their office telephone or voice mail to
the Technology Help Desk at extension 4579. Trouble calls should not
be reported to the Telecommunications Office and callers will be referred
to the Help Desk. If the Help Desk cannot resolve the trouble over the
telephone, then a trouble ticket will be prepared and forwarded to the
Telecommunications Office. Trouble calls will be handled by priority
and volume of calls. The guide below can assist with determining the
nature of the trouble and assist in resolving the trouble before calling
the Technology Help Desk.
TROUBLESHOOTING
If you are experiencing a problem with your telephone service, please
check the following troubleshooting hints before calling the Technology
Help Desk:
Check that the telephone cable from the wall outlet to your telephone
is properly connected, and that the cable is plugged into the proper
wall plate and jack.
Check to insure that the telephone is not plugged
into an orange colored jack. The orange
colored jacks are for computer network connections and may
cause damage to the telephone or the college's network, if not corrected.
If you cannot make long distance calls make sure the telephone is
not restricted for long distance calling.
If you have a multi-line set and the telephone is not responding
or displaying "Hang Up", the headset feature button was
pressed. You will need to unplug the telephone and then plug it back
in. Immediately press the first black colored feature button locate
just under the display window. This should reset the phone back to
normal condition.
If you have a multi line set and the telephone is not responding
and the display looks normal, try lifting and reseting the template.
Sometimes when any of the key buttons are depressed to hard, they
will stick under the template causing the telephone to lock up.
Many time the single line sets cause static when buttons are pressed
or cords are moved. These calls should be referred to the Technology
Help Desk for possible telephone replacement. Le Moyne College contracts
with a local vendor to correct and/or replace office telephones which
become unusable due to normal wear or breakage. The vendor normally
will respond within forty eight hours to replace broken telephones.
If you are still having problems, not related to your telephone,
call the Technology Help Desk at x4579.
