Student Services

My SSP is now TELUS Health Student Support!  You will see some visual changes on the app, but rest assured, the mental health and wellbeing support services offered will stay exactly the same.

What does this mean for current My SSP app users?

• If you are a My SSP existing user, you will not need to redownload the app or set-up your profile again.  The app will simply have a new name, new colors, graphics and fonts, but everything else is exactly the same, including 24/7 access to counseling support via the chat and telephone icons.
• For you to see the new branding, your mobile app will have to be updated.  If your device settings are set for automatic updates, you do not need to take any action and your app will update automatically.
• If you do not have automatic updates enabled on your device, you will see a pending update in your app store.  Please complete the update to view the new branding.
• If you have deleted the My SSP app and no longer have it on your device, you will need to go back to the App Store or Google Play, and now search TELUS Health Student Support to locate and download the app for use again.

What does this mean for current My SSP website users?

• If you are a web user, the current website myssp.app will continue to be in use for the time being.  On your next visit, you will notice the website has also been rebranded to TELUS Health Student Support. 
• The website will have the same look as the app, with changes to colors, graphics, images, and fonts, but the user experience is exactly the same as My SSP. 
• The TELUS Health Student Support team will be in close communication with your institution when this new website domain is announced.  When this new domain is announced, the current domain, myssp.app will redirect to the new one for seamless continuation of service.

TELUS Health provides confidential support to students at no cost to them:

• 24/7 remote wellbeing and mental health support from masters level counselors
• Access to digital content which aims to support the well-being and retention of students
• Access unlimited Fitness Journeys through LIFT, an app-based fitness programs customized to your fitness level and goals that can be performed anywhere, at any time

How can students access the program?
Students can access articles, videos, tools, resources, and a Student Support Counselor through the app, website, and telephone. They can access real-time support and initiate scheduled support with a counselor through the TELUS Health platforms:

• Download the free TELUS Health app from the Apple or Android app store
• Dial 1.866.743.7732 (for access outside of North America, dial 001.416.380.6578)
• Visit TELUS Health's web site

Students may speak with a Student Support Counselor for a myriad of concerns, such as:

• Stress, frustration, concern, or uncertainty about any aspect of their life
• Difficulty adjusting to local culture/daily life in another country
• Anxiety about upcoming exams or disappointment with academic performance
• Procrastination and building time management skills
• Tensions with family members, friends, or roommates
• Loneliness or homesickness and much more

TELUS Health provides direct support to faculty and staff at Le Moyne who work with students. Please reach out to My SSP if you wish to consult with a counselor on any student issue, such as delivering difficult news or approaching a matter with student in a sensitive way.

How can faculty and staff access this service?
Dial 1.866.743.7732 to consult with an Student Support Counselor

How can I help spread the word about TELUS Health as a faculty or staff member at Le Moyne College?

• Familiarize yourself with the program by downloading the TELUS Health app
• Help students identify reasons to connect with a Student Support Counselor
• Incorporate TELUS Health information into conversations with students where ever possible