M&T Bank-Teller Position/Syracuse, Elbridge, NY
M&T Bank - NY: Teller
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Retail Banking Division Part Time Teller Position
24 Hours Per Week Bayberry Branch Liverpool, NY
At M&T, we understand what's important when you're considering a career change: a company with a solid history of responsible growth and positive earnings. A company committed to the communities it serves. One that rewards performance and provides employees with opportunities to direct their own career paths. A company with a focus on the future.
The OpportunityServe as a proactive team member in the M&T Branch system. Tellers are the foundation of building customer loyalty through the "M&T Way". The "M&T Way" is defined as: Creating a memorable customer experience that will make customers want to come back and do business with the bank! Not leaving things to chance. Being the BEST!
Tellers play an integral role in achieving branch goals. This is done by: acknowledging each customer as they enter the branch, accurately processing a variety of financial transactions and balancing work daily, identifying and referring sales opportunities by uncovering financial needs and presenting all options to customers, and following up as needed. Tellers demonstrate the "M&T Way" with every customer engagement.
After successfully completing a new hire training program, tellers will receive ongoing training that can transition them to higher-level positions.
Customer Experience Support the bank's guidelines for delivering the "M&T Way" customer experience. Maintain a professional demeanor and appearance to build customer confidence and trust. Take ownership of error resolution including resolving routine customer problems and referring more complex issues to supervisor or platform. Follow-up with such issues.
Operational ExcellenceAccurately and efficiently process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing. Assist with ATM and 24-hour deposit processing. Verify endorsements, place holds and disburse cash. Issue receipts for transactions processed and balance daily work. Adhere to all procedures stated in the Teller Difference policy and follow up with current gain/loss ticket documentation. Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
Relationship BankingAchieve personal referral goals by proactively identifying referral opportunities utilizing the fundamentals of the "M&T Way" sales process. Identify customer needs and present all appropriate options. Actively participate in Branch Sales Promotions.
Employee EngagementPositively demonstrate teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings.
Experience required for this position• High school diploma or equivalent (GED). • Excellent communication and interpersonal skills.• Proven ability to demonstrate exceptional customer service.• Well organized individual with time management and prioritization skills.• Required to interact with customers in an open face to face work environment.Ideal candidate will have 6 months previous cash handling experience or equivalent and bi-lingual/Spanish skills.
Physical Requirements: Will include standing for long periods of time, prolonged use of your hands and fingers, light to heavy lifting (5lbs to 30 lbs) and being able to read fine print.
As one of the best performing banks in the country, M&T continues to grow, offering ongoing value to our shareholders and opportunity to our employees. Join our team and you’ll understand what has kept us strong for more than 150 years: stability with a forward focus, a strong history of community support, and a dedication to being the best employer you'll ever work for.
INDUSTRY: Finacial Services and Insurance
JOB CATEGORY: Sales (Customer Service, Telemarketing, Retail)
COUNTRY: USPart Time
ZIP CODE: 13088
Job No. 1865